Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If an incorrect delivery address was provided on the order, and as a result the courier company charges us a fee to recover said order, we reserve the right to offset said charge against your refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the product or packaging is damaged or missing, a restocking fee may apply or the return may not be accepted. Shipping fees and perishables are non-refundable. If the original order qualified for free shipping and the product is returned, the actual cost of the original outbound shipping may be deducted from any refund. If a return shipping fee is payable on orders that are unclaimed or refused at point of delivery, we reserve the right to deduct this amount from the total to be refunded.
Several types of goods are exempt from being returned. Perishable goods such as bird seed and suet cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that only the product value will be refunded. We do not refund any shipping or delivery charges. If the original order qualified for free shipping and the product is returned, the actual cost of the original outbound shipping may be deducted from any refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Randy@backyardbird.ca.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Randy@backyardbird.ca and send your item to: 249 Newport Drive Port Moody B.C. Canada V3H 5C9. If you qualified for free shipping on your original order of over $100, we cannot offer free shipping on your new exchange item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product with a tracking number to: Backyard Bird Centre, 249 Newport Drive, Port Moody B.C. Canada V3H 5C9.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping that we incur will be deducted from your refund. Please note that original delivery or shipping costs that we incurred to send the product to you are non-refundable. Only the product value is refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.